Are your watches genuine?

Yes. Every watch sold by Watch Supply is 100% genuine and sourced from authorised Australian distributors or trusted suppliers. All eligible watches include an Australian manufacturer's warranty for complete peace of mind.

Do your watches come with a warranty?

Yes. Most watches include an official Australian manufacturer's warranty. Warranty periods vary by brand, so please refer to the individual product page for specific details.

Do you offer engraving?

Yes. We offer custom engraving on selected watches and pens. Personalised engraving is perfect for birthdays, anniversaries, weddings, graduations and corporate gifts. If engraving is available, it will be shown on the product page.

How long does shipping take?

We dispatch orders quickly from Australia. Most orders are shipped within 1–2 business days, with delivery times depending on your location. You'll receive tracking information as soon as your order has been dispatched.

Do you offer free shipping?

We offer free shipping on eligible orders within Australia. Any applicable shipping costs or free shipping promotions will be displayed during checkout.

Can I return my order?

Yes. We offer easy returns on eligible items in accordance with our Returns Policy. Items must generally be returned in their original condition with all packaging and accessories.

Can I collect my order in-store?

Yes. If you are located in Sydney, you can choose to collect your order from our physical store when available. We'll notify you once your order is ready for collection.

Do you repair watches?

Yes. We offer professional watch repairs, including battery replacements, band adjustments and other repair services through our experienced team. Contact us if you'd like a quote or to discuss your repair.

Do you sell watch bands and accessories?

Yes. We stock a wide range of watch bands, watch boxes, jewellery boxes, clocks, pens and accessories from trusted brands to complement your purchase.

What payment methods do you accept?

We accept major credit and debit cards, PayPal and other secure payment methods available during checkout.

Is my payment secure?

Absolutely. Our website uses secure encrypted payment technology to help keep your personal and payment information safe.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive an email with tracking details so you can follow your delivery.

Do you ship internationally?

Our primary focus is Australia, but international shipping may be available for selected destinations. Please contact us if you're ordering from outside Australia.

How can I contact Watch Supply?

Our friendly customer service team is here to help. You can contact us via our Contact Us page, email or phone with any questions about products, orders or repairs.